dd-charm’s Refund Policy
Welcome to dd-charm! We are committed to providing you with high-quality fashion and a satisfying shopping experience. To ensure clarity and transparency, we have outlined our refund policy below. If you have any questions or need further assistance, please feel free to contact our customer service team.
- Refund Eligibility
We work hard to ensure that every purchase meets your expectations. To be eligible for a refund, please ensure that:
Item is returned within 30 days: You must return the item within 30 days of the original purchase date.
Item is in original condition: The item must be unworn, unwashed, and in its original packaging with all tags and labels intact.
Receipt or proof of purchase: A receipt or proof of purchase must be provided. This can be a confirmation email or order number.
- Non-refundable items
For hygiene and safety reasons, certain items are non-refundable. These include:
Underwear and swimwear: These items cannot be returned or refunded for hygiene reasons.
Personalized or custom items: Any personalized or custom items cannot be returned or refunded.
- Refund Process
If you meet the eligibility criteria, please follow the steps below to process your refund:
Contact Customer Service: Contact our customer service team via email or phone to request a return authorization. Include your order number and reason for the return.
Return Instructions: We will provide you with return instructions and a return shipping label (if applicable).
Returns: Pack the item securely in the original packaging and attach the provided return label. Ship the package to the address provided in the return instructions.
Inspection and Processing: Once we receive the returned item, we will inspect it to ensure that it meets our return criteria. Refunds will be processed within 5-7 business days from the date the item is received.
Refund Issuance: Refunds will be issued to the original payment method used for purchase. Please note that refunds may take additional time to appear in your account, depending on your bank or payment provider.
- Exchanges
If you would like to exchange an item, please return the original item after the refund process and then place an order for the desired item. Exchanges are subject to availability and current stock. - Shipping Costs
Original shipping costs are non-refundable. If you return an item due to our error (for example, returning the wrong item or a defective product), we will cover the return shipping costs. - Damaged or Defective Items
If you receive damaged or defective items, please contact our customer service team immediately. We will arrange a replacement or refund at no additional charge. - Contact Us
If you have any questions or need assistance with our refund policy, please contact us at:
Email: jesfonkippy@gmail.com
Phone: +86 18888460681
Address: Baise City, Guangxi Province
Thank you for visiting our store. We appreciate your understanding and cooperation, and we will work hard to ensure your satisfaction.